Tata partners with Google to deploy unified agentic AI

Using Google Cloud’s unified technology stack, Tata has scaled autonomous capabilities, including the deployment of 300 specialised AI agents in the last nine months, in order to improve efficiency and precision across its global operations.

Jayanta Banerjee, chief information officer, Tata Steel, said: "Working with Google Cloud has allowed us to turn AI from a technical experiment into a specialised partner for every employee.

“This isn't just about new tools; it’s about a continuous engine of execution that enables our people to act on insights instantly. From predicting asset maintenance to reducing customer response times, we are using agentic AI to simplify the most complex parts of our business and drive execution at an entirely new scale."

One use of AI within the company is in the internal HR desk, as the Tata Steel Digital Assistant (TSDA) resolves more that 70% of routine employee tickets anonymously.

AI is also used to support safety, as Safety EyeQ analyses live video feeds in high-risk zones to ensure adherence to Standard Operating Procedures.

By identifying hazards, such as moving large equipment in proximity to hot material or any SOP deviation, the agent provides complete situational intelligence and triggers real-time alerts for immediate corrective action.

Sashi Sreedharan, managing director, Google Cloud India, added: "While many industrial players are still navigating the complexities of digital transformation, Tata Steel has moved at unprecedented speed to deploy AI at a scale few in the industry have achieved. Their success demonstrates what is possible when an organisation anchors its strategy in a unified AI and data ecosystem.

“By creating a new blueprint for autonomous business processes at scale, Tata Steel has demonstrated that the synergy between a unified data cloud and generative AI is the key to turning industrial complexity into a distinct, data-driven competitive edge."